Answers...
Insurance
Do You Accept Insurance?
---We only accept referrals from the Community Care Network for authorized Military Veterans. For eligibility, please refer to:
https://www.va.gov/resources/eligibility-for-community-care-outside-va/
For more information, please email us at highlandvillagemassage@gmail.com.
Gift Cards
Do You Have Physical Gift Cards?
---Yes! Please text or email us for more information.
Payments
What Forms of Payment Do You Accept?
---We accepts all major credit cards, FSA and HSA cards, and of course cash.
Late Arrival
Late Arrival to Appointment - Will My Time Be Shortened?
---Yes! Your appointment will be shortened by whatever time you are late by. If you are going to be more than 15 minutes late, it is recommended you reschedule your appointment.
Cleaning
What Are Your Sanitization/Cleaning Protocols?
​---All CDC Recommended and/or Mandated Cleaning Protocols are followed before and after every session.
Zero Tolerance
What is Your Zero Tolerance Policy?
---We maintain a Zero Tolerance Policy. All clients upon scheduling must acknowledge and agree that massage is entirely therapeutic and non-sexual in nature; and that any illicit or sexually suggestive remarks, advances, or inappropriate touching made by clients will result in immediate termination of their session, a report being given to the local police department, and getting fired as a client. No exceptions or warnings will be given.
Face Lifts
Can You Perform Lymphatic Drainage of the Face?
---Yes, we can perform lymphatic drainage of the face. However, we do not perform services for post-surgical facelifts. If you have drains or open wounds in or around the facial area, we cannot help you.